Scope and Benefits of Customer Contact Center Automation
The volume of calls that the customer contact centers are processing has increased many-fold since the commencement of the CoViD pandemic. The hold time, average queue, average handle time (AHT) of calls, abandonment rate has all increased with this. This has resulted in various contact centers resorting to automation to meet the hike in demand. Read more
Whenever a company is in need of a new information system the conventional options it had had where either to pick one off-the-shelf or to build a custom one. Low code/no code (LC/NC) applications come as a third alternative which helps companies to build custom information systems without having to hire a huge team and without compromising on specific business requirements.